Once you have added all your desired items to your shopping cart, follow these instructions:

. Click on the "Shopping Bag" icon and proceed to Checkout

. Enter all your required contact, shipping and billing information.

. Click on ‘’Continue to Payment" and select your preferred payment method.

. Click on ‘Complete Order’ and check your email for an order confirmation Email.

You can reset your password by clicking on “Forgot your password?” on the Account section. Enter your Email Address to receive a password reset link. Sign In using your new password.

How can I update/edit my shipping or billing address details?

Sign in to your account and open the “Addresses” section . To edit your existing address, click on “Edit”. To delete an existing address, click on “delete”. To update a new address, click on “Add a New Address”

No, you can checkout as a guest. However, creating a RAINTREE account will enhance your shopping experience.

. You can save your shipping and billing information to ensure a faster checkout process.

. You will be kept up to date with exclusive offers, sales and updates.

. You can request an exchange directly from your account.

. You can track your orders and review your order history.

How do I make an account?

To create your RAINTREE Online Account, follow these simple instructions:

* For desktop users: Click on the Account icon on the top right. Next, click on “Create Your Account”. Enter your details and register.

* For mobile users: Go to the menu and click on the Account icon. Enter your details and register.

Cash on Delivery – Local Orders Only

. Debit / Credit Cards (VISA, MASTER)

Is it safe to use my credit/debit card to make payments?

All payment information on our website is processed on a fully encrypted and secure platform.

Where can I view my order history?

Sign in to your account and open the “Dashboard” on your account page to view your order history.

Customers can cancel orders at any time before the order has been processed.Once the order has been shipped, you will receive a shipping confirmation via email .
RAINTREE holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.

What is the process of coupon and gift card usage?

Enter the coupon code into the ‘Discount Code or Gift Card” field at checkout to apply it to your order.

Coupons can be issued for a particular amount or a discount percentage. If your order amount (including shipping charges) exceeds the coupon amount, the additional amount can be paid through COD or Credit Card.